Retailers faqs

We recognise the importance of keeping your stores and the wider street, accessible and welcoming, and we will work hard with the Royal Borough and their contractors, FM Conway, to ensure we mitigate any potential impacts during the improvement works. Importantly, access to stores will be maintained at all times. For more information see our FAQs below.

Keeping you informed

Cadogan’s Place Manager, Steven Medway, will continue to keep you informed on all developments regarding Sloane Street and any potential impact on your store. If you have any comments or feedback, please contact Steven directly on:

Telephone: 020 3841 0906.

Frequently Asked Questions

Please see below responses to some frequently asked questions. However if you have any queries that are not addressed here please do not hesitate to contact Steven.

How will this new scheme impact on parking for my clients?

There will be 14 spaces available for parking in the Southern section.

Will Clients be able to drop off outside my store?

No. The new inset bays provided in the final scheme can be used for deliveries at any time.

The phasing of the works will ensure that access is maintained to all retail frontages for the full duration of the works.

How will this scheme impact deliveries to my store?

Yes, on Sundays 14 spaces will be available, where there are single yellow lines.

Will cars be able to park outside on Sundays?

Yes, on Sundays 14 spaces will be available, where there are single yellow lines.

Will the new trees obscure my shop window from the road?

No, trees will be selected that will have a crown that begins approximately 3m above pavement level.

Will the new flower beds block the view of my shop window from the road?

No, the planters and flower beds have been designed to be low in height.

What factors influenced the design of the planters?

The planters have been designed in granite with an elegant curved profile. Anti-social behaviour such as littering and security has been taken into account.

Will the bus stop in front of my store move?

The bus stops are remaining in their current location for the southern section of Sloane Street. The plans for the central and northern sections are still to be finalised.

How long will the scheme take to complete?

The construction works for each section will take approximately one year.

How long will people be working outside my store?

The works are currently being programmed by RBKC and the contractor. We will notify you in due course of specific timings of the works.

Who do I call if there is an issue out of hours?

Contact details will be confirmed at a later date, ahead of works starting.

Will this new scheme improve air quality?

Air quality is principally linked to vehicle speed and flow on the street. There is unlikely to be a significant change in air quality.

Will this new scheme increase vehicle congestion?

Traffic modelling shows that the proposed scheme made no noticeable difference to congestion or journey times.

Will vehicle traffic flows be affected?

Vehicle flows will not be affected by the scheme.

Will there be extra window cleaning provided for during the buildings works?

Yes, extra cleaning for the street will be provided when required.

How will customers gain access to my store while the building work takes place?

Access must always be maintained whilst works are being undertaken on site.

Will the works impact footfall to my store?

Access to all shops will be maintained during the construction phases.

Will this be happening over Christmas peak trading period?

The works will cease during the Christmas trading period from 1 December to 6th January and the Chelsea Flower Show for 1 week in May each year.

If my basement pavement lights are being replaced, how long will the work take?

These works typically take approximately 1-5 weeks depending on the area of the pavement lights.

Will the public realm works impact my refuse collections?

The frequency of collections will not change, however a new location for bags may be required and we will communicate this to you.

Will the scheme be delivered all at once?

The scheme will be delivered in three main phases:

  • Southern Section (Sloane Square to Cadogan Gate)
  • Central Section (Cadogan Gate to Cadogan Place)
  • North Section (Cadogan Place to Knightsbridge)

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